Shipping policy
Order Processing Time
All products are made to order through our print-on-demand partner. Orders are typically processed within 2–5 business days (excluding weekends and holidays).
During high-demand periods (e.g., holidays), processing times may be slightly longer.
Shipping Times
Once your order has been processed and shipped, estimated delivery times are:
United States: 3–7 business days
Europe: 5–10 business days
International: 10–20 business days
Please note that these are estimates and may vary depending on your location, customs processing, and local carriers.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your order.
Occasionally, we may offer free shipping promotions, which will be clearly indicated on our website.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.
Multiple Shipments
Because we work with multiple print providers, items in your order may be shipped separately and arrive at different times.
Customs, Duties & Taxes
For international orders, additional customs duties or import taxes may apply. These charges are the responsibility of the customer and are not included in our prices or shipping fees.
Delays
We are not responsible for delays caused by shipping carriers, customs, or other factors outside our control. However, if your order is significantly delayed, feel free to contact us and we will do our best to assist.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If an order is returned due to an incorrect address, additional shipping fees may apply to resend the package.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date) with photos (if applicable). We will work with our fulfillment partner to resolve the issue.
Contact Us
If you have any questions about your order or shipping, please contact us at:
studioilto@outlook.com